Frequently Asked Questions
We have compiled all the essential information you need to know about our shipping processes and return policies. Whether you're curious about delivery times, want to understand our return procedures, or have questions about exchanges, you'll find clear and detailed answers here. Check out our FAQs to ensure a smooth and enjoyable shopping experience. If you still have questions, feel free to contact us at info@perfectcreation.co.uk. Happy shopping!!
Shipping and returns
How long does it take for my order to arrive?
Our deliveries usually take 7-10 days. We create each order as it comes in to avoid waste, which adds about three days to production before shipping.
But remember, our slower pace is better for the planet
If you haven't received your item after 25 days from the estimated delivery time, kindly reach out to us by email. We'll initiate a tracking record to assist you.
What if the size I ordered does not fit?
Every product features a size chart to assist you in finding the right fit. However, if you need to return your order due to a size issue, don't worry; we're here to assist. Please email us at info@perfectcreation.co.uk within 14 days of receiving your order. In your email, include your name, address, phone number, the size you initially ordered, and the size you'd like in exchange. We will guide you through the return process, but please note that you'll be responsible for the return shipping costs. Once we receive confirmation of the return, we'll dispatch the correct size, using our standard 7-10 day shipping, and cover the shipping expenses.
*Don't forget that we produce each item especially for you, and we're committed to being eco-friendly by minimizing waste. Therefore, make sure to check the size guide provided on each product page to find your perfect fit.
What do I do if my item is incorrect, damaged or faulty?
If you happen to receive items that are incorrect, damaged, or faulty, don't worry! We'll promptly send you replacements at no extra cost! Your new item will be on its way within our usual 7-10 day shipping timeframe. To benefit from this policy, just let us know within 14 days of your order's arrival and provide visual proof of the issue.
To start the replacement process, please send pictures of the damaged item, along with your name, address, phone number, and the size ordered to info@perfectcreation.co.uk within 14 days of receiving your order. We're fully committed to assisting you to the best of our abilities