Privacy policy
Our privacy policy explains how we, Perfect Creation ("we", "us", or "our"), collect, use, and protect your personal information when you use our website (referred to as "the site") or our services. This includes making purchases, browsing the site, or getting in touch with us. In this policy, "you" and "your" refer to anyone using our services, whether you're a customer, a website visitor, or someone whose information we've gathered according to this policy.
Please take the time to carefully read this Privacy Policy. If you use or access any of our services, you agree to the way we collect, use, and share your information as described in this policy. If you don't agree with this policy, kindly refrain from using or accessing our services.
How we collect and use your personal information
Collecting your information
To offer our services, we gather personal information from various sources, depending on how you interact with us. Beyond the specific purposes outlined below, we may use this collected information for communication, service provision, legal compliance, enforcement of terms of service, and safeguarding the rights of our services and users.
Types of personal information we collect
The types of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information you provide directly
When you directly interact with our services, you may submit information that includes:
- Basic contact details such as your name, address, phone number, and email.
- Order related information including billing and shipping addresses, payment confirmation, email, and phone number.
- Account information such as your username, password, and security questions
- Shopping related information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services.
Certain features within our services may necessitate direct provision of information about yourself. You have the choice to refrain from providing this information, although doing so may restrict your access to these features.
Information collected via cookies
We also automatically collect certain information about your interaction with the services ("usage data"). We achieve this by using technologies like cookies, pixels, and similar methods ("cookies"). Usage data might encompass how you access and use our site, device details, browser information, network connection data, IP address, and other relevant information about your interaction with our services
Information obtained from third parties
Furthermore, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf. This might include:
- Companies supporting our site and services, such as Shopify, Printful.
- Payment processors, who gather payment information to process your payments and fulfil orders as you requested in order to perform our contract with you. (e.g., bank account, credit or debit card information, billing address)
- When you visit our site, open our emails, or engage with our services or advertisements, both we and third parties may automatically collect information through online tracking technologies.
Any information obtained from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third party-provided information and their policies or practices. For more information, see the section below, Third Party Websites and Links.
How we use your personal information
- Providing products and services: we use your personal information to offer our services and fulfil our contractual obligations. This includes processing payments, handling orders, sending notifications about your account and transactions, maintaining, and managing your account, facilitating shipping, managing returns and exchanges, and enabling you to post reviews..
- Marketing and advertising: we use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text, or postal mail, and displaying advertisements for products and services. This enables us to tailor services and advertising on our site and other websites more effectively.
- Security and fraud prevention: your personal information is employed to detect, investigate, or respond to potential fraudulent, illegal, or malicious activity. If you choose to use our services and register an account, it's crucial to safeguard your account credentials and not share them with others. If you suspect your account has been compromised, please contact us promptly.
- Communicating with you: we use your personal information to provide customer support and enhance our services. This ensures our responsiveness, effective service delivery, and the maintenance of our business relationship with you.
Cookies
We use cookies to improve your browsing experience and gather insights on how our website is used. For a comprehensive understanding of the cookies used in our Shopify-powered store, please go to Shopify. In addition, we may authorise third parties and service providers to use cookies on our website, with the goal of enhancing the quality of our services, products, and advertising across our site and other platforms. You can manage your cookie preferences through your browser settings. Nevertheless, it's important to note that disabling or blocking cookies can adversely affect your user experience and may lead to certain services, features, and overall functionality not operating correctly or being unavailable.
How we disclose personal information
There are specific circumstances in which we may share your personal information with third parties, in line with this privacy policy. These circumstances include:
- Vendors and service providers: we may share your information with vendors and third parties who provide various services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfilment and shipping.
- Business and marketing partners: we collaborate with business and marketing partners, like Shopify, to deliver services and advertisements to you. For instance, we use Shopify to support personalized advertising with third-party services. These partners handle your information according to their own privacy policies
- Your explicit request or consent: when you specifically request or consent to the disclosure of certain information to third parties, such as shipping your products or utilizing social media widgets or login integrations with your consent.
- Business transactions and legal compliance: in the context of business transactions like mergers or bankruptcy, to meet legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend our Services, our rights, and the rights of our users and others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Over the past 12 months, we have "sold" and "shared" (as per the definitions in relevant laws) personal information for the specific purpose of conducting advertising and marketing activities, as outlined below.
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as usage data | Business and marketing partners |
User generated content
The services may offer you the option to post product reviews and other user-generated content. If you decide to share user-generated content in any public section of the services, keep in mind that this content will be public and accessible to everyone.
We do not control who gains access to the information you choose to make available to others. We can't guarantee that those who do will respect your privacy or keep it secure. We're not accountable for the privacy or security of information you make publicly available, or for the accuracy, proper use, or potential misuse of information you share or receive from third parties.
Third party websites and links
Our site may provide links to websites or online platforms operated by third parties. If you navigate to sites not affiliated with us, be sure to review their privacy and security policies and other terms and conditions. We don't ensure or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Any information you provide in public or semi-public venues, including on third-party social networking platforms, may also be visible to other users of the services and/or users of those third-party platforms, without restrictions on its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the services.
Children’s data
The services are not designed for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the contact details provided below to request its deletion.
As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are infallible, and we cannot ensure "perfect security." Additionally, information you send to us may not be secure during transmission. It's advisable not to use unsecure channels for sending sensitive or confidential information to us.
The duration of personal information retention depends on various factors, such as the need to maintain your account, provide the Services, comply with legal requirements, resolve disputes, or enforce other relevant agreements and policies
Your rights and choices
- You can manage your account information at any time.
- You may have the right to request access to your personal information, including details about how we use and share it.
- If you wish to unsubscribe from promotional emails, you can do so by following the unsubscribe instructions provided in the email.
- Where we rely on consent for processing your personal information, you may have the right to withdraw that consent.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights. If we need to verify your identity, we may request information like your email address or account details. You can also designate an authorised agent to make requests on your behalf, provided they can prove your authorisation. We will respond to your request as required by applicable law.
We use Shopify's ad services, like Shopify Audiences, to customize the advertising you see on third-party websites. To limit Shopify merchants from using your personal information for such services, visit https://privacy.shopify.com.
Changes to this privacy policy
We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last updated" date, and take any other necessary steps as per applicable law.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you want to exercise any available rights, reach out to us at info@perfectcreation.co.uk.