Refund policy

We want you to have a great shopping experience at Perfect Creation. If you need a refund for any of our products, here's what you need to know:

Who can get a refund?

• You can request a refund within 30 days after receiving your item
• To be eligible for a refund, the item must be in new, unworn, and unused condition, with all original tags and packaging.

What can't be refunded?

• Personalized or custom-made items can't be refunded, unless there's a manufacturing defect or an error on our part.

How to request a refund?

• To ask for a refund, contact our customer support team at info@perfectioncreation.co.uk within the 30-day window. Please include your order number and details of the items you want to return.

Return shipping

• You are responsible for the cost of returning items, except if it's because of a manufacturing defect or an error on our part.

What happens next?

• We'll inspect the returned items to make sure they meet the refund criteria.
• Refunds will be processed within 7 business days from the date we receive the items.

How you will get your refund

• We will refund your payment using the same method you used to make the original purchase. If that's not possible, we'll work with you to find an alternative refund method.

Partial refunds

• Sometimes, we may grant a partial refund. This can happen if an item is returned with minor damage or is missing the original packaging.

Need help or have questions?

If you have any questions or concerns about our refund policy, contact us at email info@perfectcreation.co.uk.

At Perfect Creation, we are dedicated to providing top-quality products and handling refund requests fairly and efficiently. Thank you for choosing us, and we're here to assist you with any refund inquiries.

Please note that our policy can change, and you can always find the most up-to-date version on our website.

Last updated on 14/10/2023.